Return to the menu Quiz 3

You need to achieve a result of greater than 80% to be able to register this quiz as complete.

Note: This quiz uses an open-book approach. Take your time in perusing the relevant sections of the Code to identify the correct answers.

Which of the following are examples of financial hardship?

(Choose four)

http://codeofpractice.com.au/for-consumers/financial-hardship

What are some arrangements Code subscribers could implement in when an insured demonstrates financial hardship?

(Choose four)

http://codeofpractice.com.au/document/8-financial-hardship

In what manner should an insurer respond to claims arising from a catastrophe or disaster?

(Choose two)

http://codeofpractice.com.au/document/9-catastrophes

Phoenix Insurance efficiently finalise a catastrophe-related property claim within a couple of weeks after the catastrophe event causes the loss.

The insured, Brad Harris, believes Phoenix Insurance’s assessment of the loss was both incomplete and inaccurate.

How many months from the date of claim finalisation to request a review of the claim options does Brad have in this situation?

(Choose one)

http://codeofpractice.com.au/document/9-catastrophes

Unless the insurer is unable to provide the insured with a final decision within 45 calendar days, stage one and two of the complaints process described in the General Insurance Code of Practice should not exceed:

(Choose one)

http://codeofpractice.com.au/document/10-complaints-and-disputes

In what situation would an insured refer their complaint to the independent external dispute resolution (EDR) scheme administered by FOS?

(Choose two)

http://codeofpractice.com.au/document/10-complaints-and-disputes

Who is the FOS external disputes resolution scheme for general insurance available to?

(Choose one)

http://codeofpractice.com.au/document/10-complaints-and-disputes

How would you best summarise the purpose of Stage One of the complaints process?

(Choose one)

http://codeofpractice.com.au/document/10-complaints-and-disputes

What are some of the sanctions the Code Governance Committee (CGC) can impose if Code subscribers fail to meet their obligations under the Code?

(Choose four)

http://codeofpractice.com.au/document/13-monitoring-enforcement-and-sanctions

Which of the following rights does an insured have in relation to information held by the insurer?

(Choose three)

http://codeofpractice.com.au/document/14-access-to-information