Which of the following are examples of financial hardship?
What are some arrangements Code subscribers could implement in when an insured demonstrates financial hardship?
In what manner should an insurer respond to claims arising from a catastrophe or disaster?
Phoenix Insurance efficiently finalise a catastrophe-related property claim within a couple of weeks after the catastrophe event causes the loss.
The insured, Brad Harris, believes Phoenix Insurance’s assessment of the loss was both incomplete and inaccurate.
How many months from the date of claim finalisation to request a review of the claim options does Brad have in this situation?
Unless the insurer is unable to provide the insured with a final decision within 45 calendar days, stage one and two of the complaints process described in the General Insurance Code of Practice should not exceed:
In what situation would an insured refer their complaint to the independent external dispute resolution (EDR) scheme administered by FOS?
Who is the FOS external disputes resolution scheme for general insurance available to?
How would you best summarise the purpose of Stage One of the complaints process?
What are some of the sanctions the Code Governance Committee (CGC) can impose if Code subscribers fail to meet their obligations under the Code?
Which of the following rights does an insured have in relation to information held by the insurer?