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Congratulations on taking the time to broaden your knowledge on the General Insurance Code of Practice, a piece of critical insurance legislation which aims to protect the interests of your insurance customers.

By following the Code's guidelines, you will be able to improve your level of customer service and increase customer satisfaction.

Remember: The Code applies to all members of the Insurance Council of Australia, and other industry participants and service providers.

The Code standards impact significantly on many of your daily work practices and it is therefore essential that you know the standards and apply them consistently when dealing with your customers.